We want you to love your Jolly Jewels piece. If something isn’t right, here’s how we can help.
Exchange Window You may request an exchange within 7 days of delivery, provided the item is unused, unworn, and returned in its original packaging with all tags intact.
Non-Returnable Items For hygiene and quality reasons, the following cannot be returned or exchanged:
- Earrings (once opened/used)
- Customised or made-to-order pieces
- Items marked “Final Sale” at the time of purchase
How to Request an Exchange
- Contact us at info@thejollyjewels.com or +91 95385 45069 within 7 days of delivery, with your order number and reason for exchange.
- We’ll confirm eligibility and share pickup/return instructions.
- Once we receive and inspect the item, we’ll process your exchange or issue store credit.
Refunds We currently offer exchange or store credit rather than cash refunds, except in cases where the item received is damaged, defective, or incorrect — in which case a full refund will be issued after verification.
Damaged or Wrong Item Received If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund at no extra cost to you.
Questions? Reach us at info@thejollyjewels.com or +91 95385 45069.